1. Overview

We want you to be satisfied with your purchase. This policy explains when refunds, repairs, or replacements are available for Vortex Labs products and services.

2. Warranty Coverage

Products are covered by the warranty period stated at the time of purchase. Faults caused by manufacturing defects will be repaired or replaced free of charge within this period.

3. Returns Process

• Contact us first to report the issue and receive return instructions.
• The item must be returned to our facility for inspection.
• Courier charges for sending the unit to us are borne by the customer.
• Once assessed, we will repair, replace, or refund as appropriate.

4. Non-Refundable Items

Custom-built, made-to-order, or clearly personalised items (e.g. bespoke PCBs or 3D prints) are non-refundable unless they arrive faulty or damaged. Damage caused by misuse, tampering, or unauthorised repair is not covered.

5. Refund Timeframe

Unless a different period is specifically mentioned for a particular product or service, refunds may be requested within 30 days from the date of purchase (the date the payment was made). Approved refunds are processed using the original payment method where possible.

6. Post-Warranty Repairs

Out-of-warranty repairs are available at our standard service rates plus any material costs. We will provide a quote before proceeding.

7. Contact Us

To start a return or ask about a refund, reach us on +94 76 945 9490 (call or WhatsApp) or via Facebook.

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